Hospital Records

Contacting the Shop

Please read the FAQs and make sure you contact us via email before attempting to return any items!

For all shop enquiries, email shop@hospitalrecords.com .

The shop can also be reached by calling the office at +44(0)20 8613 0400 and asking for the shop, or at the following postal address:

Hospital Shop
The Purple Gates
182-184 Dartmouth Road
London
SE26 4QZ
England

If your enquiry relates to an order, please make sure you include your order number in the subject field of your message!

Contacting the Label

Hospital Records Limited
The Purple Gates
182-184 Dartmouth Road
London SE26 4QZ

Tel: +44 (0)20 8613 0400
Fax: +44 (0)20 8613 0401

Email: Info@HospitalRecords.com
Med School: Info@MedSchoolMusic.com

A+R:
Tony@HospitalRecords.com
Chris@HospitalRecords.com
Tom@HospitalRecords.com
Ash@MedSchoolMusic.com

Artist and Label Management:
Chris@HospitalRecords.com

Med School Label Management:
Mullett@HospitalRecords.com

Head of Promotions:
Tom@HospitalRecords.com

Press + Promotions:
Amy@HospitalRecords.com

Digital Marketing:
Laura@HospitalRecords.com

Contracts + Licensing:
Edgar@HospitalRecords.com

Publishing + Sync:
Ash@HospitalRecords.com

Event Management / Hospitality:
Josh@HospitalRecords.com

Events + Artist Management Assistant:
Rhys@HospitalRecords.com

Digital Media:
Zac@HospitalRecords.com

Webshop / Merchandise:
Oran@HospitalRecords.com

Customer Services / Label Assistant:
Romy@HospitalRecords.com

Accounts:
Craig@HospitalRecords.com

Artwork:
Ricky@Trickartt.com

Demos
Please don’t send Demos via email – they clog up our system! Instead, submit them to us on our demos page at HospitalRecords.com/Demos.
Publishing:
Songs In The Key of Knife
The Purple Gates
182-184 Dartmouth Road
London SE26 4QZ
KeyOfKnife.com
Tel: +44 (0)20 8613 0400
Fax: +44 (0)20 8613 0401
Email: Ash@HospitalRecords.com
Physical Distribution:
SRD
Unit 5 Sterling Industrial Estate
Rainham Road South Dagenham RM10 8TX
Tel: +44 (0)20 8802 3000
Email: Paul3@SRD.co.uk

Digital Distribution
Believe Digital
Contact@BelieveDigital.com

Website designed and built by Alex+Alex and Trickartt.

Demos

We do accept demos, but please do not send demos via email – they clog up our mail servers and will not be listened to!

Instead, we have a new demos webpage where you can upload your tracks. Head to HospitalRecords.com/Demos to upload your demos.

Due to the quantity of demos we receive, we cannot provide feedback to everyone, but if you do send a demo, please make sure you include an email address in the filename so we can contact you if we like what we hear!

We periodically distribute what we call Democasts – episodes of the Hospital Records Podcast dedicated to playing some of the best demos we have received. Check them out here!

Social networks

We love social networks at Hospital! Come and say hello to us on the following:

Twitter
Twitter.com/HospitalRecords


YouTube
YouTube.com/HospitalRecords
Subscribe!

All of our artists’ individual social network pages can be found on their respective Artist pages.

Label Diagnosis

Summary:

Hospital Records is an independent record label based in South London. Primarily releasing Drum+Bass, the label was started in 1996 by Tony Colman and Chris Goss, and has grown in recent years to become one of the most well known labels within UK dance music. The label is home to artists such as High Contrast, London Elektricity, Netsky, Danny Byrd, Camo & Krooked, Logistics, Nu:Tone, Fred V & Grafix and Cyantific, but also releases tracks from a whole host of other artists across the D+B genre. From its HQ in Forest Hill, South London, Hospital also runs the more experimental label Med School, as well as publishing company “Songs In The Key Of Knife” and their worldwide events brand “Hospitality”.

Jump to:
1998 | 2000 | 2002 | 2004 | 2005 | 2006 | 2007 | 2007 Cont. | 2008 | 2009 | 2010

Pre 1998 – Genesis

Hospital Records is the brainchild of Chris Goss and Tony Colman. The label was started in early 1996 from their West London studio / HQ primarily as a vehicle for their own music. Tony and Chris have been working together since 1993. A brief pre-history: Tony’s last band was the London street-soul/jazzfunk combo IZIT, which funked it’s way round the world’s live clubs + decks from 1988 to 1995. Chris used to work in Soho’s Soul Jazz record shop. Tony started the label Tongue and Groove in 1992, and Chris joined the label in 1993 as label manager, following a freelance sleeve-design job. Chris and Tony didn’t make any music together until 1994, when they produced the eccentric ‘Caterpillar’, accredited to Mustardspoon. They closed T+G in 95 and formed two labels, Hospital and Galactic Disco Music. GDM was a London house/funk label and home of Future Homosapiens, Orkestra Galactica and Funky Nasa – all monikers for Tony + Chris’s prolific house output between the years 1996 and 1998. However, when Hospital took off in 1998, GDM was put on hold.

1998 – Pulling the Plug

Hospital’s early drum and bass output earned the label an underground fanbase, but it was London Elektricity’s ‘Song In The Key of Knife‘, released in Spring 1998 that really captured the imagination of the whole scene. As London Elektricity, Tony and Chris’ first long player ‘Pull The Plug‘, released in the summer of 99, received much critical acclaim and is still widely regarded as a classic album, far removed from the overlong and pretentious drum and bass albums of the time.

2000 – Signing Patients

In 2000 the label shifted up a gear. Tony and Chris compiled and released the first in a series of freestyle compilations, Out Patients, signalling the fact that Hospital was no longer “just” a drum and bass label. This was followed by the debut album from their prodigal son, Tim Land aka Landslide, whose ‘Drum+Bossa‘ set attracted a whole new audience from the jazz, breakbeat and 2-step scenes. That summer saw the signing of Danny Byrd, whose vocal r+b stylings found immediate favour with Fabio. The year finished with another signing, a certain welsh producer (at the time unknown to the d&b world) Link Barrett, aka High Contrast.

2002 – Expensive Gravy

In 2002, with Hospital ever expanding, Chris withdrew from the studio in order to meet the demands of running one of the country’s most successful independent labels, leaving Tony to carry the mantle of London Elektricity. It was during this time that Hospital become a byword for quality soulful breakbeat thanks to a series of unfailingly consistent releases; from compilations (such as the Plastic Surgery and Out Patients series) to some heavyweight artist albums. High Contrast’s amazing Debut ‘True Colours‘ and London Elektricity’s fast soul classic ‘Billion Dollar Gravy‘ continued Hospital’s rise as one of the most well run and respected labels around.

2004 – Future Sound of Forest Hill

In 2004 ‘Live Gravy‘ took the L.E sound to the next level as Hospital continued to bravely push the boundaries of Drum and Bass. ‘The Future Sound Of Cambridge‘ unearthed some golden talents in Nu-Tone and Logistics and the hot signing of Cyantific provided another glimpse of good times ahead. Elsewhere High Contrast’s second album ‘High Society‘ smashed it with the ’Basement Track and ‘Racing Green’ getting rinsed everywhere from daytime Radio 1 to the Notting Hill Carnival. At this time Hospital also moved to its permanent home, relocating from Baron’s Court to the mighty Purple Gates in Forest Hill, South London.

2005 – Hospitalities

Hospitality, Hospital’s self styled club night, whilst being well at home at Herbal in London, also represented in Cardiff, Brighton and as far as Berlin. By then established as one of the worlds biggest drum & bass nights, Hospitality launched a quarterly residency at legendary London super club Heaven. Playing host to the likes of Andy C and LTJ Bukem, as well as the NHS’s own bad boy selectors, thousands of ravers piled through the doors over the next few years, as we regularly road-blocked WC2. Releases by Syncopix from Germany and the release of ‘The Future Sound Budapest‘ confirmed Hospital’s International status. Meanwhile, Tony went back to studio to unleash London Elektricity’s third studio album ‘Power Ballads‘ in Autumn 2005. A gruelling tour followed as the band performed in front of hundreds of thousands of people throughout 2005. From the Big Chill to Glastonbury, it was the album launch at London’s Scala which will never be forgotten by those who were there.

2006 – Debuts

2006 brought about Hospital’s tenth birthday and boy did we party. Almost everybody in drum & bass turned up as we absolutely rammed full London’s Heaven night club. The year also saw amazing debut albums from Q-Project, Cyantific and Logistics, as the Hospital release schedule continued to accelerate. Logistics’ album ‘Now More Than Ever‘ went on to win best album at the BBC 1Xtra Bass Awards. Cyantific and London Elektricity also scooped awards completing a hat trick for Hospital, now firmly established as one of the scene’s biggest labels! In 2006 London Elektricity also started the Hospital Podcast and following the immense quality of demos being sent into Hospital HQ, Hospital also established Med School, a new label bringing forward the more experimental side of drum & bass.

2007 – Tough Guys

Following on from our tenth birthday success, Hospitality at Heaven continued to be one the best clubbing experiences to be had anywhere in the world. In the summer of 2007, we took Hospitality further by taking over Ibiza for one
night only. Extending drum & bass deep into house territory, the junglists came out firmly on top showing Ibiza how it’s done. Also in 2007, Nu:Tone provided us with his second album ‘Back Of Beyond‘, ‘Weapons of Mass Creation 3‘ gave us some amazing tracks from the likes of Blame, Bungle & A-Sides and High Contrast smashed apart the Radio One playlist with the huge single If We Ever and the even huger album ‘Tough Guys Don’t Dance‘. High Contrast’s third studio album was received with critical acclaim and became an unprecedented success. Flying the flag for drum & bass, High Contrast also delivered his second Radio One essential mix, and even within this house and techno stronghold he scooped Essential mix of the year for Hospital in the process.

2007 cont… – In Pod We Trust

Keeping well ahead of the times through this period, London Elektricity’s Hospital Podcast proved to be a massive success. Attracting 50,000 downloads a show, the podcast went on to win the BT Digital Music Award for best podcast three years running; 2006, 2007 & 2008. Guests from all over drum+bass featured on the fortnightly show which became a massive hit, bringing D+B music and news straight to MP3 players worldwide. This and the continued success on Radio, online stores and of course through the website, led to Hospital reaching brand new mainstream audiences as the success story continued.

2008 – Supersizing

2008 saw Logistics drop his second album and Hospital’s Cambridge collective released their dark and deadly long player ‘The Future Sound Of Cambridge 3‘. Danny Byrd, almost eight years after first signing with Hospital, released his debut album ‘Supersized‘ and it was well worth the wait – containing some simply massive tunes – both on the dancefloor and radio. In September came another heavy hitter, in the shape of the fourth studio album from London Elektricity, entitled ‘Syncopated City‘. Instantly receiving critical and popular acclaim, the album pushed the unique LE sound towards a new generation of fans, gaining place on the Radio One playlist for All Hell Is Breaking Loose and rounding off another amazing year for the NHS.

2009 – Flying the flag

Outgrowing Heaven, Hospitality moved its flagship London event to the brand spanking new venue Matter, inside London’s gargantuan The O2. The first year saw five sold out shows with well over 10,000 of you coming through the doors. Mistabishi brought us his debut album Drop, whilst Logistics saw the release of his third long player Crash Bang Wallop. High Contrast became the first D+B artist of note to drop a best of album – Confidential is essential listening and marked his first three albums and remix discography accordingly. Perhaps the highlight of 2009 was Sick Music – a brand spanking new compilation showcasing hot new talent alongside established producers. One of the biggest tracks was Danny Byrd’s ‘Red Mist VIP’, which again saw Hospital cemented on daytime BBC Radio 1. We saw the year out as always, looking forward; The Future Sound of Russia showcased a wealth of talent from Moscow and beyond and set us up nicely for the start of a new decade.

2010 – @hospitalrecords

Within a month of the new year, Danny Byrd’s massive Sweet Harmony had hit the Radio One playlist, helping the Hospital sound reach further and wider than ever before.  Later in the year came further Radio One hits such as Ill Behaviour and We Can Have It All, followed by the highly anticipated follow up to Supersized, Rave Digger which plunged the Byrd back in the spotlight. The Hospital podcast continued to be a success, topping the iTunes music podcast chart for the first time and elsewhere in the world of Hospital, Sick Music 2 was unleashed the exclusive signing of one of D+B’s hottest talents Netsky caused a major stir. The unprecedented reaction to his self-titled debut album in May 2010 set a tidal wave of publicity into action, which has not stopped since. Following the closure of Matter, Hospitality was forced to find another home and for this we moved our flagship London show to the 5000 capacity Brixton Academy. The first show was in September 2010 and quickly became a bi-annual tradition. All this success culminated in the signing of Camo & Krooked late in the year and winning no less than 6 awards at the annual Drum & Bass Arena Awards in December, 2010.

2011 – 15 Years of Hospital

Kicking off with “Hospitality D&B 2011″, the year was another enormous one, ending with the 200th release on Hospital and the signing of  S.P.Y and Fred V & Grafix. Nu:Tone was the first to release an album with the immense “Words + Pictures” LP which was received with rapturous praise and the innovative website even got a mention in The Guardian. Label boss London Elekticity was next with the awesome “Yikes!” featuring vocal work by Elsa Esmerelda in April 2011 before “Hospitality Festival D&B 2011″ took the summer festival season by storm, with our Hospitality stages at Global Gathering, Lovebox, Parklife, Global Gathering and Lounge On The Farm. Not showing any signs of slowing down, Camo & Krooked then released their album “Cross The Line” which cemented their reputation as DJ and producers extraordinaire and this was taken to even greater heights with the development of their live show, replete with LED cage and iPad controls. To round the year off, the “15 Years Of Hospital” album was released, featuring 15 classic tracks and 15 new tracks in a special commemorative package. In addition to this NHS200 took everyone by surprise as it was not a record but a book! The visual compendium of Hospital Records looked at Hospital’s visual identity over the past 15 years – the ultimate collectors item.

2012 – Netsky LIVE! and Olympic gold

2012 was another golden year at Hospital HQ as the roster expanded even further with the  exclusive signing of Metrik in November. We had albums from High Contrast – “The Agony & The Ecstasy”, Logistics – “Fear Not”, Netsky – “2″ and S.P.Y – “What The Future Holds” as well as Camo & Krooked’s remix album “Between The Lines”. It was also the year that Hospital plunged deeper into experimenting with tempos; first came the zeitgeist-grabbing “Sub 150″ album, then the nostalgic “Loungecore” and finally, a digital-only EP from the younger brother of Nu:Tone and Logistics, Other Echoes. “Sick Music 3″ was also a stand out success from the latter end of 2012.

2012 was also a golden year for Netsky; his album “2″ was released in June, was No. 1 in Belgium for 6 consecutive weeks, and received awards and accolades a-plenty. Netsky LIVE! was also launched and included a full live band with keys player, drummer and front man. They are now touring the UK, Europe + World. And as if this wasn’t enough success for one year, High Contrast also ensured his name will go down in history, when he was asked to collaborate with Underworld to write the music for the Opening Ceremony of the Olympics in London 2012.

Press and Media Downloads

Label Logos (high-resolution vector PDFs):

Right-click and Save File As / Download Linked File

Biographies and a selection of high-resolution press photos of our artists are available on their respective Artist pages, by clicking on the ‘Press Photos / Bio’ tab.

History and biography of the label can be found on the ‘Label Diagnosis’ tab to the left.

Shipping Fees

Shipping fees on the Hospital Records shop depend on what you order and your delivery address. The fees are calculated by two pricing tiers. There is a first item price, which covers packaging and handling as well as the shipping, then because we try to ship your items in the fewest packets possible, each subsequent item is at a reduced rate.

We try to be as fair as possible, so you will never pay the first item rate more than once per order. You pay the maximum first item price in your order, then everything else is at the reduced subsequent item rate. For example, if you order a 4-piece LP and a t-shirt, we can put the t-shirt in a parcel suitable for the vinyl, but we wouldn’t be able to put the LP in a parcel suitable for a T-shirt, so that cost is covered.

This might sound confusing, but as long as you have Registered with a Shop account before you start your order, shipping fees will be calculated as you add items to your basket, so you can see how much the shipping will be on-the-go.

The Hospital Records Shop team pride ourselves on our shipping efficiency, and we try to provide you with the best combination of service and price.

For those who want the details, the table below should give you an idea of how our fees are calculated.

UK Europe Rest of World
Item Item 1 Item 2+ Item 1 Item 2+ Item 1 Item 2+
Base Rate
(12″ Single, CD, Accessory etc)
£2.25 £0.90 £2.75 £1.50 £3.39 £1.80
2×12″ Vinyl £2.90 £1.80 £4.90 £2.90 £5.90 £4.40
4×12″ Vinyl £3.90 £3.00 £6.39 £5.50 £8.49 £7.10
T-shirt £2.25 £0.70 £2.75 £1.50 £3.39 £1.80
Stickers £0.90 £0.05 £1.20 £0.05 £1.50 £0.05

Shipping: Delivery methods and times

When your order has been completed, you shall receive an email receipt confirming the details of your order. The following morning, your order will be sent to our warehouse, where your items will be picked, packed and prepared for delivery.

Once your order has been packed, it will be collected by the UK’s postal service – Royal Mail – who collect from our warehouse every day at 2pm. All UK orders are sent by standard First Class mail. Orders from Europe and the rest of the world are sent by standard Airmail. There is no tracking information available on airmail items. Once your order arrives in your country, it is passed to your local postal service, who will deliver it to you in keeping with their standard working processes.

Our offices are open Monday to Friday 10am to 6pm UK time, so if you complete your order after midday on Friday, or on a weekend or Bank Holiday, your order will be picked up by our warehouse on the following Monday.

The following is a rough guide to how long your order should take to arrive:

UK: 1-4 working days
Europe: 4-7 working days
USA / Canada: 7-14 working days
Rest of world: 7-20 working days, depending on location.

PLEASE NOTE THIS IS A GUIDE ONLY AND SHOULD NOT BE INTERPRETED AS A GUARANTEE OF DELIVERY TIME.

Efficiency does vary between different countries’ postal services. Sometimes delivery can be very quick, sometimes less so. International customs can also hold up a package, sometimes for no apparent reason, and in these cases there is unfortunately not a lot we can do to speed things up. See the Customs and Import Duty charges tab for more information.

Shipping: Customs and import duty charges

Please note that residents of some countries may have to pay customs or import duty charges on their order. Because these charges are levied by your government and are specific to your country, we cannot tell you how much (if anything) this will be. You are responsible for any customs or import duty charges you may incur. If you choose not to pay these charges, your package will not be released by customs and may be destroyed. In this event, we will be unable to offer you a refund. UK and EU residents will not have to pay any customs or import duties.

Shipping: What happens if my order doesn’t turn up?

If you are concerned that your order hasn’t arrived, the first thing to do is to make sure your order was completed successfully and has been sent to you.

We consider an item ‘lost’ if it has not been delivered 28 days after the posting date. The reason we must wait 28 days is because this is the length of time Royal Mail waits before they accept a package is ‘lost’, so we must also wait before we can claim compensation from them.

In the extremely unlikely event that your package still has not arrived after 28 days, we will either provide you with a replacement order or a full refund, depending on your preference. see the Returns and Refunds tab for more info. Please email us at shop@hospitalrecords.com with your order number in the subject field to resolve any missing orders.

How do I cancel my order?

Our system doesn’t allow you to cancel an order yourself, but if you wish to cancel your order before it has been dispatched, just email us at shop@hospitalrecords.com – quote your order number in the subject field and we’ll take care of it.

Returns and refunds

Before you return anything to us, for ANY reason, please contact us at shop@hospitalrecords.com. We will deal with your query quickly, but we DO need to know about the problem first. Hospital Records will only refund the cost of you posting returns back to us if we’ve agreed to this before you send them.

You should include a note of your name, order number and a brief explanation of your reason for returning the items. Also – if you are a UK customer – you should ask the Post Office for a ‘proof of postage receipt’. This just proves that you sent the package to us, in case it goes missing on its way back to us. The Post Office will not charge you for this.

Again, please contact us before sending anything back to us, regardless of where you are in the world.

Damaged Items

If you are not satisfied with any of the items you have received because they are damaged, we will either refund you in full (including the postage and packing you were charged), or send you replacement copies, if they are available and you request them. We must receive the item(s) back from you within 28 days of delivery and in the same condition that you received them. We must also receive the items back before we send replacements to you, if that’s what you’ve requested.

Our Mistake

If items are not delivered due to a mistake on our part, you will be completely refunded or sent the package again without extra charge; whichever you prefer. Please note that when you place your order, a label is automatically generated from the address you type into your account details, so you are responsible for getting this right. If you get your address wrong and do not notify us before the order is sent, we cannot refund the postage costs.

If we accidentally send you items that you did not order, we will refund you for them and for the cost of the outgoing postage and packing on those individual items, once you send them back to us. In this instance, there is a Freepost address (for UK customers) that we can give you when you contact us.

If we forget to send you part of your order, we will send it to you free of charge.

Your Mistake

If items are not delivered because you gave us incorrect information, or because your Post Office was unable to deliver the package because there was no-one to receive it and/or no-one came to collect it from the sorting office, you will be refunded for the cost of the items, but not for the postage and packing. We can re-send the items, but you will have to pay the P&P charge again. Please note that when you place your order, a label is automatically generated from the address you type into your account details, so you are responsible for getting this right. If you get your address wrong and do not notify us before the order is sent, we cannot refund the postage costs.

Digital Downloads: Customer support

What happens if I download a file with an error or glitch in the sound?
Please let us know immediately – if there is any problem with a file then we need to replace it as soon as possible. Please email shop@hospitalrecords.com with a description of the problem and we will get you the correct file to you straight away.

What happens if my download fails before the whole file has transferred?
How quickly your file is delivered will depend on the quality of your internet connection. The file will remain on your “Account” page, under “Orders” for you to download again.

After downloading the file, my computer thinks it’s an Excel/Text/Word/Bin file! What do I do?
Some older operating systems can’t handle long file names. When the file is downloaded, it shortens the filename and loses the appropriate file extension. This leaves your computer unable to know how to handle the file, so it often makes a guess (hence thinking it’s an Excel or Word file). If you rename the file, adding the extension .mp3 or .wav (depending on what you ordered) to the end of the filename, it should work fine.

What happens if I accidentally delete a file from my hard drive?
Although technically, once you’ve downloaded the file it becomes your responsibility, we do provide the opportunity for you to download the file again. If this happens you can simply log back in to your account, and re-download the order from your “account” page, under “orders”.

Can I download music from your store straight to my iPhone, iPod or iPad?
While our digital download formats are fully compatible with all Apple devices, we do not recommend you try to purchase digital downloads directly onto the device. The easiest method of getting our music onto your device is through a computer running iTunes, which you can then sync with your iPhone, iPod or iPad.

Digital Downloads: Technical queries

What format files do you sell on the Hospital Shop?
Our MP3 downloads are 320kbps continuous bit rate files. Our WAV downloads are 44.1khz 16-bit WAV files.

Neither of our digital formats have any kind of DRM (Digital Rights Management) or copy protection built in: We believe that most people like to be treated as customers and not potential criminals – DRM is easily circumvented and just puts obstacles in the way of enjoying music.

How were these files encoded?
WAV files are the original lossless master files of all of our tracks and mixes. The MP3s are encoded from these master WAVs at 320kbps at a continuous bit rate.

Can I download tracks from anywhere in the world?
As long as you have a good internet connection and a fairly modern browser (We recommend Safari on Mac or Chrome on Windows!) you can access and use Hospital Records Shop anywhere in the world, whether using an Apple Mac, a Windows based PC or even a modern Linux ditribution. Lots of bandwidth and a fast connection obviously helps too!

While our shop functions perfectly on Apple’s iPhone, iPod and iPad devices, you cannot download music from our shop straight to your device. Music must first be synced through iTunes on your Mac or PC.

Am I listening to the final files on the website’s music player?
No. The Hospital Records player plays a low-quality (and thus quick-loading) 64kbps MP3 version of the final file. The sound quality of the final downloaded version, whether WAV or 320kbps MP3, is far better and to most people indistinguishable from a CD.

Can I download from the Hospital Records Shop if I am using cellular data connection or public wi-fi?
Providing you are not trying to download your files directly to your iPhone, iPod or iPad (see above!), then you should be able to download your files using any kind of internet connection! You may, however, find that files take a long time to download, as this is dependent on your local connection.

Why are your WAV files more expensive than your MP3 files?
Our WAV files are lossless, uncompressed files, which means the quality of file is technically higher than our MP3 downloads. This makes the files considerably bigger (generally 3-4 times the size of our 320kbps MP3s), and therefore they cost us considerably more in bandwidth to deliver to you than our MP3s do.

Please be aware this also means the files will take up considerably more room on your hard drive or music-playing device when downloaded!

Security, Payment and Privacy

Is the Hospital Records Shop secure?
Yes! All pages and forms on the Hospital Records website are 256bit SSL encrypted. You can check our security certificate by clicking on the padlock icon in your web browser (usually in the top right corner of the browser window).

All of your payment details are handled by PayPal, but your account details (name, email address, mailing address, password) are all encrypted before they are stored on our servers.

What is your privacy policy with the details you do store?
Hospital Records will never sell, exchange or otherwise supply your details to any third parties, and we will only ever use your mailing addresses to aid in processing your orders.

We may, from time to time, send you email updates, but these will only ever come from Hospital Records Limited or our sister labels. If you do not wish to receive these emails, you can opt out and entering your address, or by following the ‘unsubscribe’ links in the emails themselves.

Mailing List

Love Hospital? Want to be the first to hear all the latest music, news, gossip and more and have it all in your email inbox? Sign up to the Hospital Records e-mailing list right here!

Merchandise Sizing Information

All sizes are approximate.

Standard Unisex T-Shirt:

  Chest (A) Length (B)
Small 46cm 71cm
Medium 51cm 74cm
Large 56cm 76cm
XL 61cm 79cm

Pullover Hoodie:

  Chest (A) Length (B)
Small 35cm 67cm
Medium 56cm 69cm
Large 59cm 71cm
XL 62cm 74cm

Crew-neck Sweater:

  Chest (A) Length (B)
Small 50cm 69.5cm
Medium 53cm 71cm
Large 56cm 72.5cm
XL 59cm 74cm

Womens’ Cap-sleeve T-Shirt:

  Length (A) Chest (B)
Small 58cm 39cm
Medium 60cm 41cm
Large 62cm 43cm
XL 64cm 46cm

Womens’ Vest:

  Length (A) Chest (B)
Small 66.6cm 39cm
Medium 67.7cm 42cm
Large 68.8cm 45cm
XL 70.6cm 48cm

Why is the main menu blank on your website?

You may find the main menu and other images of this website appear to be missing. Firstly – congratulations on getting as far as this page without them!

This site was designed to work with modern web browsers, so if parts of the site appear missing, it is likely that the web browser you are using is out-of-date.

Browsers we recommend using with this website are:
Google Chrome for PC or Mac
Apple Safari for Mac
Microsoft Internet Explorer version 9 or newer, or Mozilla Firefox version 4 or newer.

Using an up-to-date browser is cool!

Terms and Conditions

Welcome to the Hospital Records Shop (“the Website”) owned and operated by Hospital Records Limited, The Purple Gates, 182-184 Dartmouth Road, London SE26 4QZ, United Kingdom.

General Terms and Conditions
By accessing the Website, you agree to be bound by the terms and conditions appearing in this document (“the Conditions”) and you accept our Privacy Policy.

Any personal data you transmit to us by electronic mail or otherwise will be used by us in accordance with our Privacy Policy and you accept our Privacy Policy which is available for viewing here.

If you wish to register with the Website, you must enter the “Log In” page on the Website and register using our online registration process. In doing so you must agree to (i) provide true, accurate, current and complete information about yourself as prompted by the Website’s registration process and (ii) maintain and promptly update the information to keep it true, accurate, current and complete.

You will also receive an account upon completing the Website’s registration process. Irrespective of whether you choose to use the “remember me” function that we offer in relation to your password/user ID, you are responsible for maintaining the confidentiality of your email address, user ID, password or account. You agree to: (i) immediately notify us of any unauthorised use of your email address, password, user ID or account or any other breach of security and (ii) ensure that you exit from your account at the end of each session by logging out. We will not be liable to you or any third party for any loss or damage arising from your failure to comply with this provision.

We may alter these Conditions at any time and your use of the whole/any part of the Website following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

We reserve the right to modify or withdraw, temporarily or permanently, the whole/any part of Website with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

The Website is subject to constant change. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website.

You shall not use the Website for any illegal or immoral purposes, and you will use it in compliance with all applicable laws and regulations. You agree not to use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired.

You agree not to attempt any unauthorised access to any part or component of the Website; and you agree that in the event that you have any right, claim or action against any Website users arising out of that user’s use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.

You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses (including legal fees) suffered by us and arising out of any breach of these Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your computer or internet access account.

We are not responsible for the availability of any external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of any third party websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources. You are hereby granted a revocable and non-exclusive licence to create a hyperlink to the Website subject to such hyperlink not portraying Hospital Records Limited, their licensors or their products in a false, misleading, derogatory or otherwise offensive manner and subject to you not using any logo/trade mark or other proprietary graphic owned and/or controlled by Hospital Records Limited as part of or in conjunction with the hyperlink.

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use and you may download any digital recordings purchased hereunder and stream any clips provided on your personal computer or other similar personal device. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. Please be aware that when you complete a purchase, the purchased track is instantly impregnated with a ‘watermark’. This watermark contains your unique ID and cannot be removed. We constantly monitor the internet and P2P websites for breaches of our and our licensors copyright emanating from tracks originally purchased from the Website. If we detect that you have without our authority either personally or by way of assistance/facilitation of any third party, copied, reproduced, transmitted, published, displayed, distributed, commercially exploited or created derivative works of our or our licensors material and content then we have the right to (a) suspend your user accounts, including any outstanding credits and (b) inform any relevant authorities empowered to act upon such unauthorised activity and/or copyright owners who’s copyright may have been breached for them to take such necessary action as may be required. This will mean that we will be entitled to pass on your contact details to them.

You should assume that everything you see and read on the Website is copyrighted unless otherwise noted and may not be used except as provided by the Conditions. The Website is Copyright, “© 1996 – 2012 Hospital Records Limited. All rights reserved”.

We are not responsible for any injury, loss, claim, damage, or any direct, incidental or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your use of the Website. However, nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

You must be at least 16 years of age to use the Website. This site may include content that is unsuitable for anyone under the age of 16 and if you are under 16 you may only use the Website with the involvement of a parent or guardian. If you are a parent or guardian of someone under the age of 16 who is using this Website, you agree to these terms and conditions and our privacy policy and that you shall be responsible for the conduct and acts/or omissions of your children in using this Website as if these were your own. By registering to the Website you represent and warrant that you are at least 16 years of age and by making any purchase you represent that you are at least 18 years of age.

You expressly agree that your use of, or inability to use any services provided on the Website is at your sole risk. All Digital Recordings provided via the Website are provided “as is” and “as available” for your use, without warranties of any kind, either express or implied, including all implied warranties of merchantibility, fitness for a particular purpose, title and non infringement.

We do not represent or guarantee that any service provided via the Website will be free from loss, corruption, attack, viruses, interferences, hacking or other security intrusions and we disclaim any liability relating thereto.

We will not be liable in contract, tort or otherwise if you incur loss or damage by connecting to the Website through a third party’s hypertext link.

Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under English law where or insofar as such rights cannot be derogated from by contract.

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions.

These Conditions and the Privacy Policy referred to herein (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.

These Conditions will be exclusively governed by and construed in accordance with the laws of England and Wales whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Physical Products purchased from The Website (“Products”)

When placing an order for any Products from the Website, you will state, specifically, which Products you desire to purchase and shall also at the same time confirm to us, at your own risk, your home address, telephone number (including STD code), delivery requirements and selected payment method including credit card/debit card details together with such other details that may be requested at that time from you by us. Any orders received by us after 5.00PM GMT/BST shall be deemed to be received the following working day.

Your contract for purchases of physical items through the Website is with Hospital Records Limited whose registered office address is Hospital Records Limited, The Purple Gates, 182-184 Dartmouth Road, London SE26 4QZ United Kingdom, and you undertake that any and all products ordered by you are for your own private and domestic use only. You further agree that email can be used as a long-distance means of communication.

No contract for the sale of any product will subsist between you and us until the items ordered have been received by you. At any time until this point we may cancel the sale for any reason.

You undertake that all details you provide to us for the purposes of ordering or purchasing products or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the products or services ordered. If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible.

You may cancel your order at any time prior to your order being dispatched by emailing us at shop@hospitalrecords.com.com ensuring that you quote your name, address and order reference number or by telephoning +44 (0)20 8613 0400 between 10am and 6pm GMT/BST, Monday to Friday.

Our returns policy: Without prejudice to your statutory legal rights which remain unaffected, we operate the following returns and refunds policies:

Damaged or defective goods: in the unlikely event that you receive products which are damaged or defective or become defective within 7 days of receipt, we shall, at our own option, either replace or refund any damaged or defective products (including the postage and packing you were charged) PROVIDED THAT you notify us of the problem in writing at the address stated in the confirmation email within 2 working days of delivery of the products and that, in the case of physical products, you return the products in the same condition that you received them;

For digital or downloaded items, we will not entertain claims for faulty products based on production values. We cannot provide any guarantees of issues production quality, such as, but not limited to, recording volumes, analogue mastering, full frequency ranges in audio files;

Our mistake: If items are not delivered due to a mistake on our part you will be completely refunded, or sent the package again without extra charge; whichever you prefer. Please note that when you place your order, a label is automatically generated from the address you type into your account details, so you are responsible for getting this right. If you get your address wrong and do not notify us before the order is sent, we cannot refund the postage costs. If we accidentally send you items that you did not order, we will refund you for them and also for the cost of the outgoing postage and packing on those individual items, once you send them back to us;

Your mistake: If items are not delivered because you gave us incorrect information, or because your post office was unable to deliver the package because there was no-one to receive it and/or no-one came to collect it from the sorting office, you will be refunded for the cost of the items, but not for the postage and packing. We can re-send the items but you will have to pay the postage and packing charge again;

Please note that we are unable to accept cancellation of any orders for digital downloads, nor offer any refund for such orders, once downloading has commenced.

All orders are made subject to acceptance by you of these Conditions and fulfillment of any order for Products is subject to stock availability and acceptance by us of your order. We are under no obligation to fulfil any customer order.

You can check the progress of your order by visiting the Account section of the website at http://www.hospitalrecords.com/shop/account/.

Music Downloaded From The Website (“Downloads”)

Your use of the Downloads from the Website is conditional upon your prior acceptance of all Conditions referred to herein.

All sales are final. A sale is confirmed immediately when you begin to download a song from the Website and you will have no right to cancel your contract once the sale commences.

We accept all major credit and debit cards with the exception of American Express and Diners Club as methods of payment for purchasing songs from the Website. We are also unable to process payments on Maestro and Visa Electron cards issued outside of the United Kingdom.

Please note:

Credit and debit cards have daily spending limits that may prevent the processing of your order.

If a purchase has been declined online due to credit or debit card issues, please ensure all data is correct and resubmit. If the transaction is not accepted online, you will not be able to use that card for your purchase and should use another payment card.

The price for a particular Download will be the price displayed on the Website at the time of purchase. We reserve the right to change prices for Downloads at any time and do not provide price protection or refunds in the event of a price drop or promotional offering.

We reserve the right to change options relating to music downloadable from the Website without prior notice.

You shall be authorised, to the extent permitted by law, to use, burn and export Downloads purchased only for personal, non-commercial use, and not for redistribution, transfer, assignment or sub-licence. Any burning or exporting capabilities shall not constitute a grant or waiver of any rights of the copyright owners and the delivery of a Download to you does not transfer to you any commercial or promotional use rights in the product.

For assistance with billing questions or other enquiries please contact us by emailing shop@hospitalrecords.com

or alternatively write to us at the following address:

Webshop Department
Hospital Records Limited
The Purple Gates
182-184 Dartmouth Road
London
SE26 4QZ
United Kingdom

Privacy Policy

Our policy
To register for an account on the Hospital Records website, we require your name, email address and password.

In order to purchase items from the shop we may require your invoice and shipping addresses, and information relating to your payment method. Payment information is securely transmitted to our payment providers and then discarded. We do not store any credit or debit card information within the shop.

This site also uses secure cookies to improve your experience while using the site.

The above information is used to create a customer account allowing you to purchase items from the shop.

However we may also use it to contact you in regards to support issues or promotional emails.

Additionally, we may use this information to analysis how to improve our shop experience.

Where appropriate we may share your account information with our payment providers in order to verify your identity. This allows us to process shop payments appropriately. This information is transmitted securely.

We do not share your personal information with any other third parties.

If you wish to amend your account details, you can do so in the details section of your account page. If you wish to remove you account completely, please contact shop@hospitalrecords.com and we can assist you.

All customer information is stored securely and encrypted where appropriate.

If you have any questions relating to the Privacy Policy, please email shop@hospitalrecords.com

Last Updated: 4th December 2012

Christmas Shipping Deadlines 2013

We have just received word from Royal Mail on shipping deadlines from our shop. If you are ordering christmas gifts, please make sure you have placed your order by the dates below. You are still welcome to place orders beyond these dates, but if you do, they might not make it to you until after Christmas.

Monday 9 December: Canada, France, Greece, Poland.

Thursday 12 December: USA, Western Europe (excluding France, Greece and Poland).

Thursday 19 December: United Kingdom.

The Hospital Records warehouse will be closed from Saturday 20 December until Thursday 2 January. Any physical orders will be dispatched after this date. Digital orders will not be affected.

Merry Christmas and a Happy New Year to all!

Kids’ T-Shirt Size Chart

Kids T-Shirt size chart:

Size Chest (A) Length (B) CB Sleeve (C)
Kids Small 40.6cm / 16″ 52cm / 20.5″ 34.3cm / 13.5in
Kids Medium 43.2cm / 17″ 55.9cm / 22″ 36.8cm / 14.5″
Kids Large 45.7cm / 18″ 59.7cm / 23.5″ 39.3cm / 15.5″
Kids XL 48.2cm / 19″ 63.5cm / 25″ 41.9cm / 16.5″