Before you return anything to us, for ANY reason, please contact us at email@example.com. We will deal with your query quickly, but we DO need to know about the problem first. Hospital Records will only refund the cost of you posting returns back to us if we’ve agreed to this before you send them.
You should include a note of your name, order number and a brief explanation of your reason for returning the items. Also – if you are a UK customer – you should ask the Post Office for a ‘proof of postage receipt’. This just proves that you sent the package to us, in case it goes missing on its way back to us. The Post Office will not charge you for this.
Again, please contact us before sending anything back to us, regardless of where you are in the world.