When your order has been completed, you shall receive an email receipt confirming the details of your order. The following morning, your order will be sent to our warehouse, where your items will be picked, packed and prepared for delivery.
Once your order has been packed, it will be collected by the UK’s postal service – Royal Mail – who collect from our warehouse every day at 2pm. All UK orders are sent by standard First Class mail. Orders from Europe and the rest of the world are sent by standard Airmail. There is no tracking information available on airmail items. Once your order arrives in your country, it is passed to your local postal service, who will deliver it to you in keeping with their standard working processes.
Our offices are open Monday to Friday 10am to 6pm UK time, so if you complete your order after midday on Friday, or on a weekend or Bank Holiday, your order will be picked up by our warehouse on the following Monday.
The following is a rough guide to how long your order should take to arrive:
UK: 1-4 working days
Europe: 4-7 working days
USA / Canada: 7-14 working days
Rest of world: 7-20 working days, depending on location.
PLEASE NOTE THIS IS A GUIDE ONLY AND SHOULD NOT BE INTERPRETED AS A GUARANTEE OF DELIVERY TIME.
Efficiency does vary between different countries’ postal services. Sometimes delivery can be very quick, sometimes less so. International customs can also hold up a package, sometimes for no apparent reason, and in these cases there is unfortunately not a lot we can do to speed things up. See the Customs and Import Duty charges tab for more information.
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